Task Creation

To properly utilize feedback loop and customer feedback management mechanisms, it is necessary to correctly model business processes related to their handling in the system.

The first step should be to describe the process for handling a given type of issue, including setting:

• priorities

• statuses for tasks and the transitions between them

• methods of communication with customers

Once the workflow is prepared, you can proceed with creating tasks. Tasks can be created in two ways:

• manually, when a colleague deems a particular survey response significant

• automatically, based on previously defined rules