Notifications and Trend Alerts

The YourCX platform offers an advanced system of email notifications and alerts that help organizations monitor key metrics and quickly respond to significant events. This enables effective management of customer experience and optimization of business processes.

Email Alert System

The alert system in YourCX involves sending email notifications to predefined individuals or departments within the organization. These alerts inform about predefined events, such as a drop in response rates, noticeable trends, or, for example, a user-reported error. This ensures that critical information reaches the responsible parties directly, allowing for quick reaction and time savings. The number of programmed alerts can be tailored to the company’s needs without any limits on quantity.

Event Notifications

It is possible to define any conditions for alerts, such as:

• critical rating

• error report

all with full consideration of the area from which the response originated, e.g., a specific region or physical store.

Trend Notifications

There are often situations where there is no time for constant monitoring of results. In such cases, it is useful to receive notifications about significant changes in results, such as a sudden change in the number of completions or a large drop in a quality indicator (CES, NPS, etc.). Trend alerts allow you to set conditions for such notifications so that nothing important goes unnoticed.