Open-Ended Response Review

The Open-Ended Response Review module in the YourCX platform enables in-depth analysis of the written feedback left by respondents in open-ended survey questions.
This helps users better understand customer intentions, needs, and opinions, allowing for a more detailed interpretation of survey results.

Key Features of the Open-Ended Response Review

• Response filtering – narrow down results using various criteria, such as answers to other questions, assigned categories, technical parameters, etc.

• Overview and detailed views – the default view shows a list of questions with a small number of sample responses; clicking on a specific question opens the full response list.

• Data export – download open-ended responses for further analysis in external formats.

• Word cloud – a visual feature that highlights the most frequently used words or phrases, helping you quickly identify dominant themes.

• Separation of real and generated responses – the system allows you to distinguish actual customer feedback from automatically generated test data.

Detailed Response Analysis

When you click on a specific question, you gain access to the full list of open-ended responses, along with additional filtering and context analysis options.
This enables quick identification of recurring patterns and key areas that require action.

Thanks to the open-ended response module, YourCX users can gain deeper insight into customer opinions and better tailor their actions to meet customer expectations.