YourCX Platform

Data analytics is a core component of the YourCX platform, enabling deep analysis of survey results, user experiences, and respondent feedback, while also supporting the optimization of business strategies. With advanced features for reporting, filtering, and segmentation, the platform provides powerful tools for interpreting research data and managing insights effectively.

YourCX offers a comprehensive suite of analytical tools, ranging from basic response distribution breakdowns to advanced functionalities such as:

• Geographic analysis

• User flow tracking

• Conversion funnel visualization

• Cohort analysis

Every part of the system is designed to support data-driven decision-making. If a specific feature is missing, the YourCX team can develop and implement custom solutions tailored to user needs.

Survey results are fully customizable and can be exported in various formats or integrated with external analytics platforms. Data imports allow users to merge YourCX insights with third-party datasets for more precise and contextualized analysis.

The platform also supports both automatic and manual categorization of open-ended responses. Using AI algorithms, YourCX can automatically classify text responses and analyze sentiment and emotional tone—helping you better understand customer attitudes and intent.