Monitoring User Behavior Before and After Survey Submission

YourCX allows you to track the full context of a user's visit—both before and after they complete a survey. This makes it possible to analyze what led the user to participate in the survey, as well as what happened afterward—whether they left the site or continued interacting (e.g., by completing a purchase).

Why Is This Important?

Understanding what a user did before and after submitting their feedback helps interpret their opinion more accurately and uncover its root cause. It also allows you to assess whether interacting with a survey disrupts key user flows—such as the purchasing process.

How Behavior Monitoring Works in YourCX

YourCX automatically records the following:

1. Behavior Before Survey Completion

• Traffic source (e.g., advertising campaign, direct visit)

• Sequence of page views

• Time spent on site

• Clicks and other interactions (including business events)

• Stage in the process (e.g., cart, checkout)

2. Behavior After Survey Completion

• Whether the user remained on the site or exited

• Whether they continued with the process (e.g., submitted a form, completed a purchase)

• Additional page views and time spent afterward

This behavioral data is linked to specific survey responses and available within YourCX reporting tools.

Practical Applications

• Measuring the impact of surveys on conversion – checking whether survey display or completion leads to process abandonment.

• Understanding negative feedback – e.g., a user gives a low rating, and the journey reveals they spent a long time unsuccessfully searching for a product.

• Identifying loyal customer behavior patterns – comparing behaviors of satisfied and dissatisfied users.

Additionally:

Thanks to advanced tracking mechanisms, YourCX can connect current user behavior with previous visits. This enables you to analyze how specific survey responses influence future returns and purchases—supporting the analysis of delayed or indirect conversions.