Examples of Analyses and Best Practices
This is your go-to knowledge hub for making the most of the data collected through the YourCX platform.
Here, you’ll find practical inspiration on how to analyze satisfaction survey results, use analytical tools effectively, and make data-driven business decisions.
We present five key areas with real-life application examples:
Tracking Customer Satisfaction Trends Over Time
Learn how to monitor changes in customer satisfaction and loyalty (NPS, CSAT, CES), detect seasonal fluctuations, and respond to declines in service quality using alerts and time-based filters.
Using Segmentation and Data Filtering
Explore how to segment respondents based on demographics, contact channel, or location.
Master filtering techniques to focus on relevant groups and make decisions based on real differences between segments.
Advanced Emotion and Sentiment Analysis
Discover how to detect emotions in customer feedback (e.g., joy, frustration, trust), monitor emotional shifts over time, and combine sentiment analysis with topic categorization.
Real-world examples show how this can improve products and service quality based on the emotional tone of responses.
Automated Alerts and Notifications
Learn how to set up alerts that notify your team of declining satisfaction, spikes in negative feedback, or NPS threshold breaches.
With automated alerts, your team can act fast—before issues escalate.
Leveraging Open-Ended Data with Automatic Categorization
Find out how to turn unstructured feedback into clear thematic categories using YourCX’s language models.
Examples show how this supports decision-making in product development, customer service, and marketing communications.
Consistent Thematic Detection Across Customer Feedback
Explore strategies for using response categorization to create a repeatable, scalable framework that helps your company build competitive advantage.
Each section includes real-world examples and best-practice tips, helping you make better use of data in your day-to-day work and encouraging your team to dig deeper into insights and take action at the right time.
