Data Importer
The Data Importer is a tool that allows you to upload data from external sources and enrich existing survey results with additional information. It enables extended analysis and integration of multiple data streams within a single environment.
Importer Features
1. Enriching Survey Results with Additional Data
You can supplement survey responses with new data points such as:
Customer ID
Gender
Age
Place of residence
Any other variables relevant for deeper analysis
Example: You run a survey in YourCX and later import customer identifiers along with demographic data to enhance segmentation and gain more insightful results.
2. Importing Results from External Surveys
The importer allows you to upload structured survey results collected outside the YourCX platform. You can integrate data from various sources and use it in reports and dashboards.
Example: Want to merge data from surveys run in other tools with YourCX results? Simply import them into the platform to generate automated, consolidated reports from all sources.
3. Daily Data Imports from Google Sheets
The tool supports automated data imports from Google Sheets, allowing real-time updates of your results. Imported data may include:
Aggregated results from Google Analytics
Surveys conducted in brick-and-mortar stores
Business Intelligence system outputs
Example: Daily aggregated data is pulled and presented in a unified dashboard, combining insights from multiple surveys.
4. Importing Qualitative Responses for Language Model Analysis
You can import qualitative data—such as open-text customer feedback—and analyze it using language models.
Example: A partner who trained a custom model for categorizing responses imports the data into the platform, where categories are automatically assigned to each comment.
5. Importing Training Data for Language Models
You can also import responses labeled manually to train custom classification models.
Example: A partner looking to improve their language models uploads manually categorized responses to train a tailored model, which is then used across multiple surveys.
